Terms of Service
Effective: March 9, 2025
The following Terms of Service (“Terms” or “Terms of Service”) are a legal agreement between you (“you” or “your”) and Missive Systems, LLC. ("Missive Systems," "we," “us” or “our”) and govern your access to and use of any technology or services supplied by Missive Systems, which include any websites, applications, digital ordering features, or any other ways Missive Systems allows you to engage with us directly or through a Merchant that uses Missive Systems (collectively, part of the “Services”). Our Services include, but are not limited to, our websites, including https://www.MissiveSystems.com (our “Websites”) and other features.
By accessing and/or using any of the Services, you agree to these Terms and any other policies or terms referenced within or posted throughout the Services, including but not limited to promotion terms, guidelines, as well as any rules or terms applicable to particular features or promotions, which are hereby expressly incorporated into these Terms by reference. You also acknowledge that you have read and understand our privacy statement (the “Privacy Statement”).
FROM TIME TO TIME WE MAY UPDATE OR MODIFY THESE TERMS OF SERVICE IN OUR DISCRETION, AND WILL POST THE UPDATED TERMS TO https://www.MissiveSystems.com/ terms-of-service. SUCH UPDATES MAY BE REQUIRED IN ORDER TO REFLECT ENHANCEMENTS TO OUR SERVICES OR OUR WEBSITE. IF OUR CHANGES REDUCE YOUR RIGHTS OR INCREASE YOUR RESPONSIBILITIES, WE WILL USE COMMERCIALLY REASONABLE EFFORTS TO PROVIDE YOU WITH NOTICE BY EMAIL OR THROUGH THE LOCAL APP, IN ACCORDANCE WITH ANY NOTIFICATION PREFERENCES YOU HAVE PROVIDED. THE UPDATED TERMS OF SERVICE WILL BECOME EFFECTIVE AS OF THE EFFECTIVE DATE INDICATED IN THE TERMS OF SERVICE (“EFFECTIVE DATE”). ANY USE OF THE SERVICES AFTER THE EFFECTIVE DATE MEANS YOU HAVE ACCEPTED THE UPDATED TERMS. YOUR SOLE AND EXCLUSIVE REMEDY IN THE EVENT YOU DO NOT ACCEPT THE UPDATED TERMS OF SERVICE IS TO CEASE YOUR ACCESS TO AND USE OF THE SERVICES AND OUR WEBSITE.
These Terms include an agreement to resolve disputes by arbitration, which means that you and Missive Systems waive the right to a trial by jury and agree to resolve any and all disputes through binding arbitration on an individual basis.
If you are an individual, you must be at least 18 years of age, a U.S. or Canadian resident, and legally capable of entering into contracts. If you are an entity, organization, or company, or acting on behalf of one, you represent and warrant that you are an authorized representative of such entity, and that you have the authority to and agree to bind it to these Terms. You represent that you will not use the Services, directly or indirectly, for any fraudulent undertakings.
1. Services
Missive Systems provides a variety of technology products and services to Missive Systems Merchants. Such Missive Systems services enable customers (“Operators”) to interact with Missive Systems infrastructure in a variety of ways, including without limitation to (i) acknowledge alarm conditions at their plants, (ii) opt in or out of receiving messages.
1.1 Opening and Accessing a Missive Systems Account
When you use certain Missive Systems services, you can choose whether you would like to register and create a Missive Systems account (hereinafter “Missive Systems account” or “account”). If you create an account, you may save your credit or debit card and other personal information to make future purchases faster and easier. You may make Purchases without creating an account, but you will not be able to save any personal information or preferences for future Purchases. In order to use the Local App, you must download the app to your mobile device and create a Missive Systems account. If you use the same email address or phone number for Digital Ordering, you will be registered for one account across those services.
When you create an account, we will ask you for certain personal information such as your name, mobile number, and email address, which will be stored with Missive Systems to facilitate your use of the Services. You may also choose at any time to store Payment Method information, which can be used to pay for future Purchases. Information on how we collect, use, and protect the personal information you provide to us can be found in our Privacy Statement. You agree to provide true, accurate current and complete information for your account registration, and you agree not to misrepresent your identity or your Payment Method information. It is your responsibility to keep the information you provide us up-to-date and accurate.
Missive Systems may, in its sole discretion, terminate or refuse to approve registrations for Missive Systems accounts with or without cause or notice, other than any notice required by Applicable Law and Rules. At this time, Missive Systems Services are offered only to users residing in the United States and Canada.
1.2 Confidentiality.
Only you have the right to access and use your account. You are responsible for ensuring that your login information and Payment Method information remain confidential at all times. Missive Systems will assume that if your login or Payment Method are used to access the Services, the user has the legal authority to use such login or Payment Method. If you become aware of unauthorized use of your login or Payment Method, you agree to notify Missive Systems immediately by email at help@MissiveSystem.com. You remain liable for any activity on your account until such time as Missive Systems has been notified and has had an opportunity to take appropriate action.
2. Data Privacy and Security
The privacy and security of your personal information is important to us. Missive Systems’ Privacy Statement describes what information we collect about you, how we may use personal information and the security measures we have taken to protect your personal information. We encourage you to read the Privacy Statement carefully, as it forms a binding part of these Terms of Service and contains important information about your rights.
3. Permitted Activities
By using the Services, you agree that:
You will not use the Services in any way that violates Applicable Law and Rules, these Terms, or any other policies.
The information that you upload or post in connection with the Services does not infringe on anyone else's intellectual property or proprietary rights or otherwise conflict with the law or the rights of others.
You will not upload, post or otherwise transmit through the Services any content that contains any viruses, trojan horses, time bombs, or any other harmful programs or elements.
You will not provide false information about yourself to us, impersonate any other person, collect information about other users, or otherwise attempt to mislead others about your identity or the truthfulness or accuracy of the data you transmit through the Services.
You will not damage, disable, disrupt, overburden, interfere with, or attempt to gain unauthorized access to any portion of our Services, computer systems, servers or networks, or any other person’s use and enjoyment of the Services.
Missive Systems may suspend or terminate your use of the Services at its sole discretion for any actual or suspected violation of these limitations or other applicable policies or rules referenced in these Terms of Service.
4. Disclaimer of Warranties, Waiver and Limitation of Liability
4.1 DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
NEITHER MISSIVE SYSTEMS NOR ITS THIRD-PARTY PROVIDERS WILL BE LIABLE OR RESPONSIBLE FOR ANY PRODUCTS OR SERVICES PROVIDED BY OTHERS THAT ARE A CAUSE OF INJURY OR THAT ARE UNACCEPTABLE OR DO NOT MEET YOUR REQUIREMENTS OR EXPECTATIONS.
EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH HEREIN, MISSIVE SYSTEMS AND ITS THIRD-PARTY PROVIDERS HEREBY EXPRESSLY DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES WITH REGARD TO THE SERVICES AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE SERVICES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON- INFRINGEMENT AND QUALITY.
MISSIVE SYSTEMS AND ITS THIRD-PARTY PROVIDERS MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING (I) WHETHER THE SERVICES WILL MEET YOUR REQUIREMENTS; (II) THE RELIABILITY, AVAILABILITY, TIMELINESS, SUITABILITY, ACCURACY OR COMPLETENESS OF THE SERVICES; (III) THE RESULTS YOU MAY OBTAIN BY USING THE SERVICES; (IV) WHETHER THE OPERATION OR USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; OR (V) WHETHER THE QUALITY OF THE SERVICE, OR PRODUCTS OR SERVICE, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM MISSIVE SYSTEMS OR A THIRD PARTY THROUGH OR FROM THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
YOU ACKNOWLEDGE THAT NEITHER MISSIVE SYSTEMS NOR ITS THIRD-PARTY PROVIDERS CONTROLS THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT NEITHER MISSIVE SYSTEMS NOR ITS THIRD-PARTY PROVIDERS ARE RESPONSIBLE FOR ANY LIMITATIONS, DELAYS, OR OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES. WITHOUT LIMITING THE FOREGOING, NEITHER MISSIVE SYSTEMS NOR ITS THIRD-PARTY PROVIDERS WARRANTS OR GUARANTEES THAT ANY OR ALL SECURITY BREACHES OR ATTACKS WILL BE DISCOVERED, REPORTED OR REMEDIED, OR THAT THERE WILL NOT BE ANY SECURITY BREACHES BY THIRD PARTIES.
4.2 Waiver of Liability
You acknowledge and agree that Missive Systems will make every effort to notify you of applicable alarms generated at your treatment plant. Missive Systems is not responsible for any and all damages, claims, liabilities, costs, injuries or illness caused in whole or in part by failure to receive or act upon alarm messages.
4.3 LIMITATION OF LIABILITY
IN NO EVENT WILL MISSIVE SYSTEMS BE LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY, FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF MISSIVE SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH HEREIN HAS FAILED ITS ESSENTIAL PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY LAW MISSIVE SYSTEMS’S AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO ONE HUNDRED DOLLARS ($100).
4.4 State Exemptions
Some states do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you. IN SUCH STATES, MISSIVE SYSTEMS’S LIABILITY OF WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
4.5 Reliance on Limitations
Each party acknowledges that the other party has entered into these Terms relying on the limitations of liability stated herein and that those limitations are an essential basis of the bargain between the parties.
5. Force Majeure
Missive Systems will not be liable for any failure or delay resulting from any condition beyond its reasonable control, including but not limited to governmental action or acts of terrorism, earthquake, fire, pandemic, flood or other acts of God, labor conditions, power failures, and Internet disturbances.
6. Indemnification
You agree to defend, indemnify and hold harmless Missive Systems and its directors, officers, employees, affiliates and agents from and against any and all third party claims, liability, damages, expenses and costs actions or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from (a) your breach of these Terms or any other policy; (b) your access to, use, or misuse of the Third-Party Content or Services; and (c) your infringement or infringement by any other user of your account, of any intellectual property or other right of any other person. Missive Systems will provide notice to you of any such claim, suit, or proceeding. Missive Systems reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this Section. In such case, you agree to cooperate with any reasonable requests assisting Missive Systems’ defense of such matter.
7. Ownership of Content and Use of Trademarks
7.1. Ownership
Missive Systems owns or has license to all rights, title, interest, copyright and other worldwide intellectual property and trade secret rights in and to the Services (including all derivatives or improvements thereof). You may voluntarily submit suggestions, enhancement requests, ideas, feedback, recommendations or other input about the Services (“Feedback”) at any time. You irrevocably assign all right, title, interest and other worldwide intellectual property rights in and to the Feedback to Missive Systems, Inc., and acknowledge that we are free to use, disclose, reproduce and otherwise exploit any and all Feedback provided by you relating to the Services in our sole discretion, entirely without obligation or restriction of any kind. Any rights not expressly granted herein are reserved by Missive Systems.
7.2. User Content
You retain all rights, title and interest in and to any text, graphics, videos, images or other data that you upload to the Services (“User Content”). You grant to Missive Systems a non-exclusive, royalty-free, fully paid-up, worldwide license to access, use, copy, modify (including the right to create derivative works of), display and transmit User Content for the purpose of our providing the Services and in accordance with our Privacy Statement. You are solely responsible for the accuracy, quality, content, and legality of User Content, the means by which User Content is acquired, and any transfer of User Content outside of the Services by you or any third-party authorized by you. You represent, warrant and covenant that you have all rights necessary to upload the User Content to the Services and to otherwise have such User Content used or shared, as applicable, in relation to the Services.
7.3. Third-Party Content
Through your use of the Services you may be presented with material provided by third parties, not owned or controlled by us, from our partners, Merchants, and/or from other users of the Services, including but not limited to links to websites or other materials, software, text, graphics, videos, images, or advertising content (collectively referred to as “Third-Party Content”). All Third-Party Content and the Services are protected by United States and foreign intellectual property laws. Unauthorized use of the Services and/or Third-Party Content may result in violation of copyright, trademark, and other laws. Except as expressly provided herein, you have no rights in or to the Services or Third-Party Content, and you will not use, copy or display the Services or Third-Party Content except as permitted under these Terms. No other use of the Services or Third-Party Content is permitted without our prior written consent. You must retain all copyright and other proprietary notices contained in the Services and Third-Party Content. You may not sell, transfer, assign, license, sublicense, or modify the Third-Party Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Third-Party Content in any way for any public or commercial purpose other than as permitted hereunder. The use or posting of any of the Third-Party Content on any other platform, or in a networked computer environment for any purpose is expressly prohibited. If you violate any part of these Terms of Service, your right to access and/or use the Third-Party Content and Services will automatically terminate.
7.4. Monitoring and Removal of Content
We may not review, pre-screen or filter all User Content, or Third-Party Content, but we do reserve the right to delete or refuse to accept any User Content or Third-Party Content in our sole discretion. In addition, we have the right (but not the obligation) in our sole discretion to reject or delete any content that we reasonably consider to be in violation of these Terms or Applicable Law and Rules.
7.5. Third-Party Content Precautions
We do not guarantee the accuracy, integrity or quality of any Third-Party Content, regardless of whether such products or services are designated as “certified,” “validated” or the like. Any interaction or exchange of information or data between you and any third-party is solely between you and such third-party. You should take precautions when downloading files from any platform to protect your computer from viruses and other destructive programs. If you decide to access any Third-Party Content, you fully assume the risk of doing so. Under no circumstances will Missive Systems be liable in any way for any Third-Party Content, including liability for any errors or omissions in any Third-Party Content or for any loss or damage of any kind incurred as a result of the use of or reliance on any Third-Party Content posted, emailed, linked or otherwise transmitted via the Services.
7.6. Trademarks
The trademarks, service marks, and logos of Missive Systems (the “Missive Systems Trademarks”) used and displayed on the Services are registered and unregistered trademarks or service marks of Missive Systems. Other Missive Systems product and service names located in the Services may be trademarks or service marks owned by a Merchant or other third-parties (the “Third-Party Trademarks”, and, collectively with the Missive Systems Trademarks, the “Trademarks”). Nothing in these Terms of Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed in the Services without the prior written consent of Missive Systems specific for each such use. The Trademarks may not be used to disparage Missive Systems or the applicable third-party, Missive Systems’s or third-party’s products or services, or in any manner that may damage any goodwill in the Trademarks. Except as described herein, the use of any Trademarks is prohibited without Missive Systems’s prior written consent. All goodwill generated from the use of any Missive Systems Trademark or Third-Party Trademark will inure to Missive Systems’s, or the applicable Third Party’s benefit, as applicable.
8. Termination of the Terms of Service
These Terms of Service continue to govern your use of the Services unless and until such time as you or we terminate your use of any applicable Service(s). Upon termination, you will lose access to the relevant Services, and we may delete any information stored regarding you or your transactions through the Services. Termination of your use of any of the Services does not relieve you of the obligation to pay for any Purchases made as well as related fees and charges already incurred. In the event of termination of your use of the Services by you or us, we will not provide any refunds for amounts previously paid through the Services.
Missive Systems reserves the right, in its sole discretion, to limit, suspend, or terminate your Missive Systems account and/or access to all or any part of the Services at any time and for any reason without notice to you and without liability to you or to any third party. Additionally, any of the Services, or any feature of portion thereof, may be modified, replaced, suspended, or terminated, without or notice at any time, in Missive Systems’ sole discretion, without liability.
9. Electronic Communications (including E-Sign Disclosure and Consent)
This section 9 describes how Missive Systems delivers communications to you electronically. We may amend these terms from time to time, and if we make substantial changes, we will provide you with reasonable notice in accordance with any communication preferences you have given to us, and by posting notice of the updates on our website.
9.1. Consent for Electronic Communications
You agree and consent to receive electronically all communications, agreements, disclosures, notices and documents (collectively “Communications”) that we provide in connection with your Missive Systems account and the Services we provide. We may at times be required to provide you with Communications in written form, which you agree to receive electronically instead of in paper form, including by sending via electronic mail to the email address you provide to us, or by posting notice or communicating with you via the Missive Systems app or our website. Communications include these Terms and any and all other agreements or policies to which you must agree in order to use the Services, including updates to those agreements and policies; payment authorizations and transaction receipts or confirmations customer service matters; and any other communication related to your use of the Services.
It is your responsibility to keep your email address accurate and up to date so that Missive Systems can communicate with you. You can update the email address associated with your Missive Systems account by logging in and accessing the Profile section within the Missive Systems app or any Online Ordering page.
All Communications sent in electronic format will be considered to be in “writing and are considered received by you upon posting through the Website or Missive Systems app, via push notifications to your device, or sending to you via electronic email or SMS, regardless of whether you have accessed that communication.
9.2. Consent to Contact Mobile Number
By voluntarily providing your mobile phone number to Missive Systems or through any Missive Systems Services, you confirm you are authorized to provide that number to Missive Systems and agree that Missive Systems may contact you at that number. If you provide a mobile number, you expressly agree that Missive Systems may contact you using automated telephone call, and SMS or MMS messages at that phone number, and you hereby consent to receiving such communications for transactional, informational, and operational purposes.
9.3. Term of Consent
Your consent to receive electronic Communications is valid until and unless you revoke it. You may revoke your consent at any time, however, consent to electronic Communications is a condition of some of our Services, and if you revoke it you will no longer be permitted to use the Services. If you wish to revoke your consent for electronic Communications, please contact legal@MissiveSystems.com.
9.4. Methods of Agreement
You acknowledge and agree that by clicking on the “I Agree”, “Submit”, “Create Account” or similar button on the website, Online Ordering page, Local App or other feature offered under our Services and associated with these Terms or with any other electronic document authorizing us to provide the Services to you, you are indicating your intent to sign these Terms and/or other applicable agreement(s). You also agree that clicking on these buttons on the website, Digital Ordering feature or Local App shall constitute your electronic signature to these Terms or other such document displayed with the button(s) and relating to the Services. You further agree that your electronic signature on these Terms and any other document shall have the same legal effect under state and federal law as if you signed the documents in ink on paper.
9.5 Electronic Communications From Missive Systems
Transactional SMS: By using the Services and providing your email address and/or mobile phone number you consent to receive transactional text (SMS) messages and transactional email messages from Missive Systems. Such communications may include, but are not limited to, requests for secondary authentication, receipts, reminders, order updates, and notifications regarding updates to your account or account support.
Short-Code SMS: Certain Missive Systems Services, including but not limited to Missive Systems Loyalty, Order & Pay, Pay Card, Order Notifications, and/or other Missive Systems Services allow Missive Systems Merchants to utilize certain short code numbers for communications. When you provide your phone number through the signup flow for these Missive Systems Services, you are opting-in to receive text messages that may come from different SMS short code numbers including 86278, which code(s) may change from time-to-time without prior notice (the “SMS Short-Code”). When you opt in for these programs you will receive a text message to confirm your signup for notifications related to the applicable Missive Systems Services. If you no longer wish to receive these text messages, text "STOP" to the SMS Short-Code. After you send the message "STOP", you will receive a reply message confirming that you have been unsubscribed. Please note that by replying “STOP,” you will be unsubscribed from receiving text messages for all of the Missive Systems Services using the SMS Short Code. If you would like to re-subscribe to receive notifications for any of the relevant Missive Systems Services, you can text or reply to the SMS Short-code with the word “Start”. If you need assistance with the programs utilizing SMS Short-Code you can reply to the SMS Short-Code with the keyword HELP, or you can get help directly by emailing sms@MissiveSystems.com
General: Call and text message communications may be generated by automatic systems. Standard message and data rates may apply. Message frequency varies. Text HELP at any time for help. You may opt-out of text messages by replying STOP. You may have to separately opt-out of notifications related to a specific Missive Systems Services. You acknowledge and agree that you may continue to receive text messages for a short time while your opt-out request is processed. If you opt out of marketing text messages from a single Missive Systems Merchant you will only be opted out of marketing messages from that Merchant. You may opt-out of receiving marketing or promotional email communications we send by following the unsubscribe options on such emails. Merchants control and are responsible for the content in all Merchant Communications, which shall be deemed “Third-Party Content” as defined in Section 11.3 of these Terms, and Missive Systems does not take any responsibility or accept any liability in connection therewith. Merchants are also responsible for ensuring that Merchant Communications are only sent where legally required consent has been obtained, and Missive Systems does not take any responsibility or accept any liability in connection therewith. You acknowledge that opting out or unsubscribing from receiving communications may impact your use of the Missive Systems Services.
10. Arbitration
10.1. Agreement to Arbitrate
This Section 14 is referred to as the Arbitration Agreement. You agree that any and all disputes or claims that have arisen or may arise between you and Missive Systems, whether arising out of or relating to these Terms of Service or in connection with your use of the Services, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. You agree that, by agreeing to these Terms, you and Missive Systems are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. Notwithstanding the foregoing, this Arbitration Agreement shall not preclude either party from pursuing a court action for the sole purpose of obtaining a temporary restraining order or preliminary injunction in circumstances in which such relief is appropriate, provided that any other relief shall be pursued through an arbitration proceeding pursuant to this Arbitration Agreement.
10.2. Prohibition of Class and Representative Actions and Non-Individualized Relief
You and Missive Systems agree that each may bring claims against the other only on an individual basis and not as plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Missive Systems agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s).
10.3. Pre-Arbitration Dispute Resolution
Most concerns can be resolved quickly and to all parties’ satisfaction by emailing Missive Systems’ Customer Care team at support@MissiveSystems.com. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Missive Systems should be sent to Missive Systems at 17601 S Timber Ridge Rd, Belton MO 64012, Attn: General Counsel. The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If you and Missive Systems do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Missive Systems may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Missive Systems or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Missive Systems is entitled.
10.4. Arbitration Procedures
Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association’s (“AAA”) rules and procedures, including the AAA’s Commercial Arbitration Rules (collectively, the “AAA Rules”), as modified by this Arbitration Agreement. If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. The arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under these Terms of Service and Applicable Law and Rules. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons. Unless you and Missive Systems agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination shall be made by the AAA. If your claim is for $10,000 or less, Missive Systems agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
10.5. Costs of Arbitration
Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement. Any payment of attorneys’ fees will be governed by the AAA Rules.
10.6. Confidentiality
All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
10.7. Severability
If a court or the arbitrator decides that any term or provision of this Arbitration Agreement other than Sub-Section 14.1 above is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of Sub-Section 14.1 is invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void. The remainder of these Terms will continue to apply.
10.8. Survival
Upon termination of your use of the Service or these Terms for any reason, in addition to this section, the following sections shall survive termination: Section 4 (Disclaimer of Warranties, Waiver and Limitation of Liability), 6 (Indemnification), 7 (Ownership of Content, Use of Trademarks), 8 (Termination), 10 (Arbitration), 12 (Governing Law), and 13 (Miscellaneous).
11. Assignment
You may not assign these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written consent and any attempted assignment may be void. We reserve the right to freely assign these Terms and the rights and obligations hereunder, to any third party without notice and consent. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties hereto, their successors and permitted assigns.
12. Governing Law
Any action, claim, or dispute related to these Terms of Service will be governed by the laws of the State of Missouri, excluding its conflicts of law provisions, and controlling U.S. federal law. The United Nations Convention on Contracts for the International Sale of Goods and Uniform Computer Information Transactions Act will not apply to these Terms of Service.
13. Miscellaneous
If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of these Terms, which will remain in full force and effect. Failure of Missive Systems to act on or enforce any provision of these Terms will not be construed as a waiver of that provision or any other provision herein. No waiver will be effective against Missive Systems unless made in writing, and no such waiver will be construed as a waiver in any other or subsequent instance. Except as expressly agreed by Missive Systems and you, these Terms, including any Missive Systems policies governing the Services referenced herein, constitute the entire agreement between you and Missive Systems with respect to the subject matter hereof, and supersedes all previous or contemporaneous agreements, whether written or oral, between you and Missive Systems with respect to the subject matter. The section headings are provided merely for convenience and will not be given any legal import.