Privacy Statement
1. Scope
This Statement primarily covers:
Operators: individuals that operate treatment plants and have requested to be notified of alarm conditions at their plant.
In addition to the group above, this Statement also covers individuals that visit our websites, including https://www.missivesystems.com (referred to generally as our “Websites”) and our third-party business partners. We may also process information from other individuals for additional purposes, including for research purposes and events-related purposes that might be separately collected from time to time but are covered as part of this Statement.
By using the Services and/or providing us with your personal information, you acknowledge that your personal information will be processed and used in the manner set out in this Privacy Statement. We may amend this Statement from time to time in line with the “Changes to this Privacy Statement” section below.
2. Definitions
Here are a few other terms used throughout this Privacy Statement that you should know:
“Services” refers to services and products (including both hardware and software) developed or administered by us from time-to-time, including:
our alarm monitoring system;
payment processing services;
our application programming interfaces (“APIs”); and
other mobile application(s) developed as part of the Services
3. Personal information we collect
What personal information we collect will depend on the nature of your interaction with the Services and our Websites. This will mainly include contact information that you have intentionally provided to us. While some information is collected automatically or through sources outside of Missive Systems, most is collected when you use our Services or our Websites.
Operators
We collect information from you through your use of the Services (as provided and developed by us from time to time), which may include the creation of a Digital Account and other related products.
Depending on which Service(s) you have used, personal information collected may include:
your name;
contact details such as your phone number and email;
your address and other general location details;
your date of birth (if you choose to provide it);
account and profile information such as your username and password;
your feedback in relation to your experience with our service (if you choose to provide it).
Information you choose to share when using the Services such as when you are communicating through mobile applications or in support tickets
In all cases, the actual personal information collected will vary depending on the Services being used. Depending on the Services being used, personal information may also be linked to your use of the Services across Missive Systems.
Personal information collected through our Websites
In addition to using the Services, we may also collect personal information when you visit our Websites and request information about our Services, download a white paper, schedule a product demo or subscribe to our media channels (e.g., blogs, podcasts, etc.). This personal information may include:
your name;
email; and
phone number.
4. How we use personal information
We use your personal information first and foremost to provide you with our Services and to manage our business operations. This includes communicating with you as part of those Services as well as for advertising and marketing purposes where permitted under the applicable law or where we have your consent. In all cases, information is used to support our adherence to any legal, compliance or security-related obligations. The actual nature of how we use personal information will depend on the nature of the Services provided to you and may vary depending on if you are an Operator, a Supervisor or other covered individual under this Statement. A more detailed breakdown of how we use personal information can be found below.
We use personal information to:
Provide, maintain and support our Services, including
to provide updates, support and training related to the Services;
to determine the eligibility of individuals in relation to their use of certain Services;
for contracting and agreement purposes;
to process transactions and payments through the Services, maintaining an order history of your interactions with Missive Systems;
to provide online services, including verifying your identity, as well as diagnosing technical and service issues.
Manage our business and for internal operational purposes, including
analyzing the performance of our Services;
workforce and service development;
research purposes, including the development of new products;
assessing the effectiveness of Services; and
improving our Services and Websites.
Personalize your experience, including
using data associated with your Missive Systems account to personalize your experience across our Services;
using information about your experience to personalize your experience; and
using analytics and profiling technology to personalize your experience
Advertise and market to you, including
sending you marketing communications, either directly or through a third-party service provider, in relation to our existing or new Services that we think might interest you;
displaying advertisements for Missive Systems or third-party services in our digital ordering services and mobile applications; and
promoting our Services.
Any communications sent to you pursuant to this section shall either be permitted under the applicable law or with your consent. Please see the “Your rights and choices” section of this Statement for more details on opting out of these communications and updating your preferences.
Communicate with you or provide information you have requested, including
providing notifications in relation to your purchases or the Services;
sending you white papers and other materials from our Websites;
providing you with our newsletters, podcasts and other subscription materials;
sending you digital receipts; and
responding to feedback that you have provided in relation to our products or Services.
For legal, compliance and security-related purposes, including to
comply with our legal obligations, including under anti-money laundering, know-your-customer or similar laws in any relevant jurisdiction;
secure and protect our network and systems;
identify and protect against fraud and other crimes;
establish, exercise or defend legal claims;
perform our contractual obligations; and
monitor and report compliance issues.
5. How we share personal information
In certain instances, Missive Systems will share the personal information it collects from you or otherwise processes from you in order to provide our Services or fulfill the other purposes within this Statement. We also maintain a number of relationships with third-party service providers as well as business partners that we use to provide, support and improve our Services.
Missive Systems may share personal information as part of providing the Services and for the purposes described within this Statement. This includes:
with our third-party business partners in order to provide, maintain, improve and expand our Services;
with our parent, subsidiary, or affiliate companies, agents (if any) for the purposes outlined above;
in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture or dissolution of all or a portion of our business; or
if we believe it is authorized or necessary to:
protect our rights or property, or the security or integrity of our Services or our Websites;
enforce the terms of our terms of service or other applicable agreements or policies;
protect us, users of our Services or the public from harm or potentially prohibited or illegal activities;
investigate, detect and prevent fraud and security breaches; or
comply with any applicable law, regulation, legal process or governmental request (including, for example, a court order, subpoena, or search warrant).
We may also share aggregated and/or anonymized information derived from the Services that does not directly identify you, including device information and information derived from cookies and log files with third parties for the purposes described in this Statement.
6. Retention of personal information
We retain personal information as long as reasonably necessary to provide the Services, carry out the purposes described in this Statement or as otherwise required in order to comply with our records retention periods (which reflect the applicable law). For example, we may retain information about users of our Services in order to comply with our legal and regulatory obligations or to protect our interests as part of providing the Services.
7. Cookies and other tracking technologies
Missive Systems and third parties described in this Statement may use cookies, web beacons and other tracking technologies for the purposes described in this Statement. We may use these technologies within our Services and across our Websites, for example to:
to provide our Services (e.g., authentication within the check-out process);
to uniquely identify you and/or your device;
to store your preferences as part of providing the Services;
for personalization, ad measurement and analytics, and targeted advertising purposes (including across your devices and applications);
for security and fraud-prevention purposes;
to analyze and monitor the performance of our Services;
to improve and develop new Services; and
to understand your use of the Services over time.
Information on how to manage cookies and related technologies within your browser and more generally can be found below along with a more detailed description of how we use these technologies.
A “cookie” is a small text file placed and saved in your browser when you access our Websites and potentially the websites of our business partners and other third parties. We use both session cookies (i.e., cookies that are stored only for a specific website visit) and persistent cookies (i.e., cookies that are stored beyond a specific website visit) to provide the Services and for the purposes described in this Statement. These cookies may be set by us (first-party cookies) or set by third parties that collect information on our behalf (third-party cookies), such as Google Analytics.
There are other tracking technologies, such as web beacons/GIFs, pixels, page tags, embedded scripts, that consist of small transparent image files or other web programming code that record how you interact with websites, mobile applications and services. They are often used in conjunction with web browser cookies or other identifiers associated with your device.
We also use pixels and related technologies as part of session replay services on certain Websites that are used to understand and improve functionality and an individual’s experience on those sites.
There are ways to control and/or reject the setting of cookies and similar technologies within your browser settings. As each browser is different, please consult the “help” menu within your browser. For additional information about cookies and how to control their use on various browsers and devices, you can visit http://www.allaboutcookies.org. Please be aware that depending on the Services being used, restricting cookies may prevent you from accessing and using all or part of the Services.
Do not track
We may use, and we may allow third-party service providers and other third parties to use, cookies or other technologies on our Services that collect information about your browsing activities over time and across different websites following your use of the Services. Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking across websites. Outside of certain opt-out preference settings within the browser used to access our Websites such as the Global Privacy Control noted in the state-specific addendums, we currently do not respond to DNT signals and we may continue to collect information in the manner described in this Privacy Statement from web browsers that have enabled DNT signals or similar mechanisms.
8. Your rights and choices
As part of the Services and other processing described in this Statement, we recognize that you may want to update, correct or otherwise manage your personal information that we process as well as manage how Missive Systems communicates with you. This includes communications relevant to the Services or fulfilling a particular interaction with you as well as marketing communications where we have your consent or as otherwise permitted under the applicable law. Depending on the nature of your relationship with Missive Systems, we may provide you with the capability to manage your personal information directly as part of the Services or by contacting Missive Systems.
Managing your information
We want to ensure that you have the necessary tools at your disposal to manage your personal information. We rely on you to ensure that your information is accurate, complete and up to date and ask that you notify us of any changes to your personal information. Your ability to update and manage your personal information will differ depending on your relationship with Missive Systems and what Services you use. For example,
As an Operator, depending on the Services you use, you may be able to access, change and update your information through an account created as part of the Services (e.g., a Digital Ordering Account). If you are an Operator and have questions about your Digital Ordering Account or need customer support, please contact support@MissiveSystems.com and/or review the information on this page. In certain cases (e.g., Local by Missive Systems), you can also submit a request for deletion of your Digital Ordering Account from directly within the mobile application.
In other instances, if applicable, see the instructions provided as part of the Services or contact us as described in the “How to contact us” section of this Statement. We may need to verify your identity before changing or correcting your information. In certain instances, we may not be able to make the correction or accommodate the request due to legal, contractual or technical restrictions.
Please note that depending on your status, location and applicable law, you may be entitled to additional information rights in relation to the processing of your personal information. For more information regarding these rights, and the locations/circumstances where these rights are available, please see the applicable addendums in this Statement.
Managing communications
As part of providing the Services, Missive Systems (whether directly or through a third-party service provider), may send you:
Marketing communications: Depending on the nature of our relationship and the Services being used, we may send you marketing and other promotional communications for new or existing Services that we think you might be interested in. These marketing communications may include marketing text messages if you have opted in to receiving them. You can opt out of or unsubscribe from any marketing communications by following the instructions in those messages, by changing your communications preferences within your account or through your device. You can also opt out by contacting us at privacy@Missive Systems.com. Opting out of one communication will not necessarily opt you out of all marketing communications. Please note that you may still receive certain non-marketing communications after opting out. These messages may include transaction-specific communications, messages as part of a loyalty program or account-specific communications. If you are located outside the United States, we will not send you direct marketing communications without your opt-in consent or as otherwise permitted under the applicable law.
Other communications: As part of your interaction with our Services, you may receive various non-marketing communications from Missive Systems that may be sent via email or text message. These include:
sending you digital receipts or other messages in relation to Services you engage with;
responding to feedback that you have provided in relation to the Services of Missive Systems;
account or program-specific messages as part of your use of the Services
messages associated with contests, competitions or promotions that you have elected to participate in.
In certain cases, depending on the nature of your relationship with Missive Systems and the Services being used, you may also receive messages from third-party service providers and business partners.
For additional information about how we communicate with you, please contact us at privacy@MissiveSystems.com.
9. Security
We implement appropriate administrative, physical and technical security measures to reasonably protect your personal information against unauthorized access, disclosure, damage or loss. However, even though we have taken measures to protect your personal information, we cannot guarantee that the collection, transmission and storage of personal information will always be completely secure.
10. Links to other websites
This Privacy Statement only applies to information collected when visiting our Websites or otherwise using our Services. While visiting our Websites or using the Services, you may be directed through links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices and policies of these third parties. As a result, we encourage you to review the privacy policies of these third-party websites as their practices may differ from ours.
11. Children
Our Services are not targeted or directed at children under the age of 13, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us as described in the “How to Contact Us” section of this Statement to request that we remove the information from our systems. If we learn that any personal information we collected has been provided by a child under the age of 13, we will promptly delete that personal information.
12. How to contact us
If you have questions or concerns about our Privacy Statement, our practices or our compliance with applicable privacy laws, you can reach us at:
By email: privacy@MissiveSystem.com
By post: Attn: Missive Systems Privacy Office
Missive Systems, Inc.
17601 S Timber Ridge Rd
Belton MO 64012
By phone: (913) 231-9640
If you need customer support that is unrelated to Privacy, please contact support@MissiveSystems.com and/or review the information on this page.
13. Changes to this Privacy Statement
From time to time, we may update, change, modify or amend this Privacy Statement in order to comply with the applicable law or our changing business practices. Unless we are required by the applicable law to provide a prescribed form of notice and/or obtain consent, updated versions of this Statement may be posted on this website with additional communication. An archived version of our previous Privacy Statement can be found here . Please check this website and this Privacy Statement regularly for updates.